Q: Can I exchange or return purchased products?
A: Every product ordered at is created just for you. Because they are custom made, returned goods cannot be resold and are either donated or thrown away. If we make a mistake, we will send you a replacement or refund your money. If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want. Should a mistake arise, we kindly ask that you contact us within 30 days to coordinate an acceptable solution. Please include your order number and a detailed explanation of the problem. (European customers should use this form).
Q: Why are so many tees 'sold out'? Will they be put on sale again and when?
A: Because each week, about 3 new designs are published, most of them are sold only for a week, then deleted from the store. Generally speaking, they are not to be sold again, but you can order it to appear in the store using the form at the bottom of the page and it should appear within one day.
Q: How fast will my order be processed and when will it be delivered?
A: 95% of all orders leave us within 48 business hours of receiving the order and payment. Your order will be started during the next business day after payment is received and may take up to two business days to ship. Please view this table for details (European customers can use this page for details).
Q: What are the shipping costs?
The shipping costs vary depending on the quantity that you are ordering, the shipping destination, and the shipping method that you select. Get the details here (or here if you're buying in the European store).
Q: What are the washing instructions for my tee?
A: In order to get the most out of your new shirt, you should follow these care instructions:
Washing: inside-out at maximum 30°C
Drying: do not tumble dry
Ironing: also inside-out, at medium heat, without steam (avoid ironing shirts with multiple designs to prevent them from sticking together.)
Cleaning: do not dry clean
Q: How can I contact you?
A: That depends. Use contact form mentioned in the first Q&A if the problem is shipping or payment-related. For questions about the designs, use the contact form below! Most questions are answered within one day.
Q: Where do you ship to?
A: We ship to most countries! Check the lists below to see which store ships tees to your country:
US stores (wordbonerstore.us and makeyourownwordboner.us) deliver to:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Korea, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
EU stores (wordbonerstore.eu and makeyourownwordboner.eu) deliver to:
Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Puerto Rico, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States
Notes:
* we are constantly trying to introduce new countries to the lists above. Follow tweets to know when we start delivering to your country! If your country is not listed and you want it to be, send a message to Spreadshirt!)
Didn't find the answer for your question? More FAQs here (or here for European customers).
If you have any questions or suggestions about any of our websites, profiles, blog, or stores, please send us a message using the form below.
If there's a problem with your order (returns, order taking too long, etc.) please contact Spreadshirt directly using form here (or here if you ordered from European store).
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